I keep coming back to Steven Van Zandt’s character, Frankie Tagliano in the Netflix TV series “Lilyhammer.” His nickname is “The Fixer”. J.J. Abrams TV series “Person of Interest” (CBS Thursdays) also has “a fixer”; an armed and dangerous guardian angel played by Jim Caviezel. These guys are the opposites of what we call managers. Both of them encounter huge public bureaucracies with rules and regulations and they choose to help somebody in trouble by breaking those rules; going around authority. They don’t seek to control or manipulate the situation or keep it calm. They fix it. Okay, and I should add they are very good at cracking heads and are crack shots to boot.
I’ve been a bit obsessed lately with the idea of a “manager” and “management”. I don’t get it. Why manage something? You either fix it or you don’t. Okay, when somebody is feeling blue or just wants to vent, you can listen to them. But that’s called “being present”. You aren’t fixing it; or controlling or manipulating anything as per the dictionary definition of “managing”. You listen and you let them breathe. Continue reading